Key factors in the selection process are the interview and the references of candidates.

It is usually more effective if the same person conducts both the interview and the references in order to connect the information.

In all cases listening is critical. After you ask the questions wait for the answer. Be patient. Do not attempt to rescue the person if they are having difficulty answering it. In some cases you can reword the question if you feel that they do not understand it. Wait!!!! You will be surprised at the outcome.

The Interview

1.      The interviewer should not sit behind a desk with a chair in front for an interview.
2.      Eliminate as many barriers as possible for easy discourse between the parties.
3.      The interview should stick to the objective and last no longer than an hour.
4.     Good notes should be taken for later review and to compare to the references.
5.     Crisp questions should be asked with expectation of crisp answers.
6.     Candidates are usually impressed with a professional interview.
7.     A candidate should be dismissed professionally at an appropriate point if the interviewer is not convinced      of the candidate's viability.
8.     At the end of the interview advise the candidate that you will contact them.

The References

1.      References are sometimes regarded more important than the interview.
2.      Following the guide, each person should be asked the same questions for comparison.
3.      If a reference is hesitant to answer the questions, ask them if they would simply ask to the best of       their ability.
4.      Listening carefully is critical. What or how something is being said can formulate many answers to the       questions.
5.      Again, take good notes to compare with each other and with the interview.

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